Billing and Coupa Support

Pearson information for suppliers
(READ IN FULL)

Billing Updates for October 2023

• How to Register for the Customer Portal

• Billing & Invoices Frequently Asked Questions
• Important Forms:
  • Communication Preferences: Fill this out if you are a billing contact who needs to register for the Customer Portal
  • Invoice Submission Form: Submit one form per school per month
  • Support Ticket: Fill this out for issues related to receipt of payment inquiries
• How to Use the Invoice Submission Form
• How to Access Tickets in the Customer Portal
• How to Fix a Disputed Invoice
• What to Do About Missing Payments
• Billing & Invoices Knowledge Base Articles

Questions?
Read the Supplier Frequently Asked Questions

Still have questions?  Email Coupa support at supplier@pearson.com

Indirect Log Template (should be submitted in your Related Services IA with the Operations Team)

Invoice Template (All invoices should follow this template when submitted to Coupa for payment).  Invoices file names MUST follow the naming convention: Vendor Name_School Acronym_Month_Year (ex. XCompany_MyCA_March_2024).  FOLLOW THESE ACRONYMS FOR SCHOOL NAMES.